Shop Policies & Shipping
Thank you so much for supporting my work as an author and a teeny tiny small business! Here's everything you need to know about how your order will be handled and shipped.
📦 Processing Time
We try to ship orders within 3-5 days of purchase at the most. Usually we can be quicker, but sometimes things get a little busy. Anytime we're delayed on shipping, we'll be sure to notify you via email!
📚 Pre-Orders
During periods when I'm launching a new release, pre-orders will be available in my shop. Should your order include a pre-order item, please expect us to hold your full order until that pre-order item is ready to ship. If we have the books in stock early, we try to ship out the week before release day or perhaps a little sooner.
If you'd like to purchase something that's already in stock, please consider placing a separate order.
🚚 Shipping Options
- Untracked Letter Mail - This option is available for orders containing small, flat items such as stickers, prints, and bookmarks. The total weight must be under 3.5oz in order to qualify.
- Tracked Shipping - Books will always ship in a box or very carefully packed bubble mailer! You can also opt for tracked shipping in a flat cardboard mailer if you're ordering merch.
📭 Disclaimer: Untracked Letter Mail
As a more affordable shipping option for those purchasing bookish goodies such as art prints, stickers, and bookmarks, I offer USPS untracked letter mail for eligible orders under 3.5oz. The items must be small, flat, and fit in a 5x7 envelope. This option comes at a lower price but does not include tracking and cannot be insured. While it's usually reliable, please be mindful of the risk that the letter will be delayed, damaged, or lost in transit.
By selecting this option at checkout, you acknowledge and accept that I will do my best to replace your items that go missing or arrive damage, but I cannot offer refunds. If you'd like added security for a merch purchase, please choose a tracked shipping method.
🌍 International Orders
International shipping is available, but rates are quite high. I apologize for that and wish there was something more I could do for international readers! If you wanted a signed copy of my book(s) but the shipping is too high, please know you are always welcome to email me (hello@irenete.com) and request a signed bookplate to be sent via USPS international letter mail.
Should you decide to order from an overseas address...
You’ll see available rates at checkout based on your location.
Please note: Buyers are responsible for any customs fees, VAT, or import duties that may apply.
Delivery times vary by country and may be delayed due to customs processing.
If your country isn't showing up as an option at checkout, feel free to reach out and I’ll see if I can accommodate your order.
🔄 Returns & Refunds
I'm an indie author running a very small press, not a huge publisher! For this reason, I don't print or produce merch in large volumes. Due to the small batch, limited nature of the products in my shop, all sales are final. If your item arrives damaged or goes missing on the way, please contact me via email (hello@irenete.com) within 7 days of the delivery with a photo so we can find a way to fix that! I'll do my best!
💌 Questions?
Reach out to me anytime via the Contact page here in my shop or via email (hello@irenete.com). I'm always happy to hear from you!